Refund Policy
60 Day Satisfaction Guarantee
This offer applies only to first-time purchases of a single box. If you’re new to Kind Laundry, we highly recommend starting with a single box or travel pack before committing to larger bundles (3, 6, or 10 boxes) or a subscription.
Please note that refunds are only available for detergent sheets and do not include accessory items. Additionally, the refund amount will not include the original shipping fee.
What is your order cancellation policy?
At Kind Laundry, processing and shipping our customers' orders as quickly as possible is our top priority. However, we understand that plans can change, and we’ll do our very best to accommodate cancellation requests when possible.
If you wish to cancel your order, please submit your request before 12:00 AM EST on the same day the order was placed. We’ll make every effort to cancel it before it reaches our fulfillment center. Once the order has entered the fulfillment process, cancellations may not be possible due to the high volume of orders we handle.
If you're not satisfied with our product for any reason, simply email us at: hello@kindlaundry.com.
What if I entered the wrong address?
While we’re unable to make changes to an order once it’s been placed, we’ll do our best to accommodate your request if the order hasn’t yet been prepared for shipment. Please contact us as soon as possible so we can assist you.
Rest assured, we’ll also make every effort to ensure your order reaches you promptly. However, please note that additional shipping costs may apply for reshipment of your item(s).
How do I request for an Exchange?
If your product arrives damaged or defective, please email us at hello@kindlaundry.com with the subject line: “Return: Damaged/Defective Item – Order #[Your Order Number].” Include a photograph of the issue so we can quickly assess the situation and arrange a replacement for you.
Once we receive your email and confirm the details, we’ll ship out a replacement within 2 business days.
Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.